Returns Policy / Terms & Conditions
Blackbird Press Studio are committed to offering the highest level of customer service and customer satisfaction as possible. Please read our terms and conditions and returns policy before placing an order.
Returns & Cancellation Policy
As everything we print is custom made we cannot offer a return unless the order is :
Product does not match the order.
The product is faulty
if the product (s) delivered does not match the order please contact us via email outlining the problem the problem and we will arrange the return of said goods.
If the goods have problems relating to quality of the print such as mis-print or fault on the garment then a photograph as well as a description of the problem please email blackbirdpressstudio@gmail.com for our sales team to assess.
ANY PROBLEM WITH AN ORDER SHOULD BE OUTLINED WITHIN 24 HOURS OF RECEIVING THE GOODS...
SHORTAGES, NON DELIVERY & COMPLAINTS
No liability for alleged shortages of delivery or non delivery of goods will be accepted by blackbird press unless claims are noted in writing within 24 hours of delivery. Any complaints need to be made in writing within 12 days of receipt of said goods
If the problem relates to a production issue at Blackbird press studio the an re-print of the goods may be offered to rectify the quality issue. Or credit for the loss of the t-shirt.
Following return of the faulty goods a thorough inspection will take place, which Blackbird Press will deem weather the return goods are valid.
Delivery.
Please note that we can not accept liable responsibility for any failure on the part of any courier or delivery service, nor can we accept any consequential loss /damage incurred by the delivery/ courier service.
Payment
Unless agreed all invoices are payable in full immediately
Copyright
When Ordering the Client accepts sole responsibility for copyright and the reproduction of images. It is deemed that you are the owner and have permission to reproduce such artwork files.
Offensive material
Blackbird Press may refuse to print or produce any print if it feels the images or content are deemed to be off Offensive material or insight hatred